Returns& Refunds

01The 7-day window

Any piece can be exchanged or returned within 7 days of delivery. The only conditions: it is unworn and unwashed, the tags are still attached, and you have the order ID from your account panel. That is it — no essays, no interrogation.

02Exchanges first

A size that misses is not a tragedy. Size exchanges are free inside Kathmandu Valley — we pick up the piece and drop the replacement on the same run where stock allows. Outside the Valley, ship the piece back to us and we send the new size the moment it lands, at our cost for the replacement leg.

03Refunds

Since orders are cash on delivery, refunds are paid out by bank transfer or eSewa/Khalti — whichever you prefer — within 5–7 business days of the returned piece reaching the atelier. If the return is our fault (wrong piece, defect), the original courier cost comes back too.

04What cannot come back

Only the obvious, to keep things fair to the next wearer:

• Pieces that have been worn, washed, or altered in any way.
• Items marked final sale at checkout.
• Caps and headwear, for hygiene reasons.

05Damaged or wrong items

If a piece arrives damaged, misprinted or simply not the one you ordered, tell us within 48 hours with a photo and your order ID. We replace it at our full cost — courier both ways — or refund it completely, your choice. You will not pay a rupee for our mistake.

06Cancellations

Orders can be cancelled free of charge any time before dispatch — a message with your order ID is enough. Once a parcel is with the courier, refuse it at the door or start a return; either way you are covered by this policy.

07How to start a return

Email hello@nepora.com with your order ID and what you need — exchange, refund or repair. We reply within one working day with pickup or shipping instructions, and the whole thing usually wraps inside a week. Every return is handled by a person from the atelier, not a ticketing bot.